Last updated: 5 November 2026

1. About Pruuvo

Pruuvo.com is operated by Recommerce Solutions Pvt. Ltd., with its address at Block H, H-41, South Extension Part 1, New Delhi – 110049, India.

In these Terms of Service, “Pruuvo,” “we,” “us,” and “our” refer to Recommerce Solutions Pvt. Ltd. “You” and “your” refer to anyone browsing our website, creating an account, purchasing products, or using our services.

These Terms explain the conditions that apply to your use of Pruuvo.com and purchases made through our store. Please read them together with our Privacy Policy and Refund Policy.

By using our website or placing an order, you agree to these Terms. Nothing in these Terms limits any rights or remedies that cannot be excluded under applicable law.

2. Eligibility and Account Information

You must be legally capable of entering into a binding contract under applicable Indian law to place an order. If you are not, a parent or legal guardian must make the purchase on your behalf.

You agree to provide accurate and current information when creating an account, placing an order, or contacting us. This includes your name, email address, telephone number, billing address, and delivery address.

You are responsible for keeping your account credentials secure. Contact us at help@pruuvo.com if you suspect unauthorized access or activity.

You must not use another person’s identity, payment details, or account without authorization.

3. Products and Product Condition

Pruuvo sells electronics and accessories, including open-box and pre-owned products where identified in the relevant listing.

Before purchasing, review the product description, specifications, condition grade, included accessories, compatibility information, and warranty details.

An open-box or pre-owned product may differ from a factory-sealed product in its packaging, cosmetic condition, included accessories, or remaining manufacturer warranty. The information in the individual product listing describes what is being offered.

Product images may be illustrative unless the listing states that they show the specific unit being sold. Screen settings can also affect how colours appear.

Any disclosed cosmetic wear or packaging differences should be considered when choosing a product. Such disclosures do not remove your rights if the product supplied is defective, incorrect, or materially different from its description.

4. Prices, Taxes, and Offers

The price payable for your order, together with any applicable taxes, shipping charges, or other disclosed charges, will be shown during checkout.

Please review the total before completing payment. If the amount shown is unclear or appears incorrect, contact us before ordering.

Prices and offers may change for future purchases. Promotional codes and discounts may have eligibility requirements, expiry dates, usage limits, or other conditions stated with the offer.

If a pricing or listing error affects your order, we will contact you to explain the issue and the available next steps. Any cancellation and refund will be handled in accordance with applicable law.

5. Placing and Accepting Orders

Submitting an order is a request to purchase the selected products.

An automated order acknowledgement confirms receipt of your request. Acceptance occurs when Pruuvo confirms that the order has been accepted.

We may be unable to accept an order because of unavailable stock, an inability to deliver to the specified address, payment failure, a material listing error, or reasonable concerns about fraud or unauthorized activity.

If an order is declined or cancelled after payment has been collected, we will notify you and arrange the applicable refund.

Please check your product selection, delivery details, and contact information before submitting an order.

Products are offered for personal or household use. Purchases intended for commercial resale or export require our prior agreement.

6. Payments

Payments are processed through the payment methods available at checkout, including Razorpay where offered.

You must be authorized to use the payment method selected. Payment providers may perform their own authentication, security, and fraud-prevention checks.

Your bank or payment provider may impose separate terms or charges. Contact them directly for questions about those charges or the status of a transaction on their systems.

If payment is deducted but you do not receive an order confirmation, contact help@pruuvo.com with the transaction reference and relevant order details. Do not send complete card numbers, passwords, PINs, or one-time passwords.

7. Order Changes and Cancellations

If you need to change or cancel an order, contact help@pruuvo.com as soon as possible and include your order number.

Our ability to make changes depends on the order’s processing and dispatch status. We will confirm whether your request can be accommodated.

A cancellation request is not confirmed until you receive confirmation from Pruuvo. These arrangements do not limit any cancellation or refund rights available under applicable law.

8. Shipping and Delivery

Delivery availability, applicable charges, and estimated delivery information will be provided during checkout or in subsequent order communications.

Delivery estimates may be affected by carrier operations, location, weather, public holidays, or other circumstances. Contact us if an order has not arrived within the communicated timeframe.

You are responsible for providing a complete and accurate delivery address and a working contact number.

If a shipment arrives visibly damaged, appears to have been tampered with, or contains an incorrect or missing item, document the issue and contact us promptly.

Dispatch through a delivery partner does not remove your rights concerning non-delivery, damaged goods, incorrect products, or other issues covered by applicable law and our Refund Policy.

9. Refunds, Returns, and Replacements

Our Refund Policy explains the eligibility requirements, supporting information, return authorization process, and refund arrangements.

Pruuvo’s published policy provides a seven-day window from delivery to request a refund or replacement for eligible issues, including verified defective, damaged, incorrect, or materially misrepresented products.

Change-of-mind requests, personal preference, or no longer needing a product are not covered by this voluntary refund and replacement policy.

Please retain the product, packaging, accessories, proof of purchase, and relevant photographs or videos while a claim is being reviewed. Review the Refund Policy’s unboxing-video requirements before opening your delivery.

Do not send a product back without first receiving return instructions from Pruuvo.

Approved refunds are issued to the original payment method within the timeframe stated in the Refund Policy. Your bank or payment provider may require additional time to display the credit.

Nothing in these Terms or the Refund Policy excludes rights or remedies available under applicable consumer protection law.

10. Warranty and After-Sales Support

Warranty availability, provider, coverage, and duration depend on the specific product and the information stated in its listing or supplied documentation.

A general reference to warranty availability on our website does not mean that every product has the same warranty period or coverage.

Where a manufacturer or brand warranty applies, claims may be subject to that provider’s terms and service procedures.

Keep your invoice and any warranty documentation. Contact help@pruuvo.com if you need help understanding the warranty information supplied with your purchase.

The seven-day refund and replacement window is separate from any applicable warranty period and does not remove rights available under law.

11. Privacy and Communications

Our Privacy Policy explains how personal information is collected, used, shared, retained, and protected.

We may contact you about your account, payment, order, delivery, refund, replacement, or support request.

Marketing preferences and unsubscribe options are explained in the Privacy Policy. Unsubscribing from promotional communications does not stop necessary communications about an existing order or service request.

12. Shopify and Other Service Providers

Our online store uses Shopify’s commerce platform. Purchases made through Pruuvo.com are transactions between you and Pruuvo.

Shopify provides technology that supports the store; it is not the seller of the products you purchase from Pruuvo. Please direct questions about products, orders, delivery, refunds, and support to us.

We also use independent providers for services such as payment processing and delivery. Their services may be subject to additional terms and privacy notices.

Using these providers does not remove Pruuvo’s responsibilities to customers under applicable law.

13. Website Content and Intellectual Property

Website content created or licensed for Pruuvo—including our branding, text, graphics, and page designs—is protected by applicable intellectual property laws.

You may browse the website and retain information reasonably needed for your personal shopping, purchase records, or exercise of legal rights.

You must not copy or commercially exploit our protected content, impersonate Pruuvo, or use our branding in a way that suggests an unauthorized association.

Third-party product names, trademarks, and logos belong to their respective owners. Their appearance on our website does not, by itself, establish an endorsement or partnership.

14. Reviews and Other Submissions

If you submit a review, photograph, comment, or other content, you remain responsible for its accuracy and for having permission to share it.

Your submissions must not infringe another person’s rights, disclose private information without permission, contain unlawful threats, or include malicious software.

By submitting content for publication, you give Pruuvo a non-exclusive, royalty-free permission to display, reproduce, and format it in connection with the store and its products, subject to applicable law and our Privacy Policy.

You retain ownership of your content. Please disclose any incentive or compensation connected with a review.

We may moderate submissions for relevance, unlawful content, spam, or violations of these Terms.

15. Acceptable Use

You must use Pruuvo.com lawfully and without disrupting the store or harming other users.

You must not:

• Attempt unauthorized access to accounts, payment systems, or restricted information.

• Submit fraudulent orders or knowingly provide false information.

• Upload malicious software or interfere with website security.

• Collect other users’ personal information without authorization.

• Impersonate Pruuvo, another customer, or any other person.

• Use automated tools to bypass access restrictions, manipulate orders, or disrupt website operations.

• Infringe intellectual property or other legal rights.

We may restrict access or suspend an account where reasonably necessary to address fraud, security threats, unlawful activity, or a material breach of these Terms.

Such action does not automatically cancel valid purchases or remove customer rights relating to an existing order.

16. Third-Party Links

Our website may link to websites or services operated by other organizations.

Those organizations control their own content, products, services, and privacy practices. Review their terms before providing information or completing a transaction with them.

A link does not mean that Pruuvo endorses all content or activities on the linked website.

17. Website Availability and Accuracy

We aim to keep product information and website content accurate and current. However, errors, interruptions, and maintenance periods may occur.

We may update website features, correct information, or temporarily restrict access when reasonably necessary.

If an error materially affects a purchase, contact us so that we can review and address it. General website disclaimers do not override the product description agreed for your order or your statutory rights.

18. Liability and Consumer Rights

Our responsibilities for products and services are subject to applicable law, the information provided for your purchase, and the express commitments made in our policies.

To the extent permitted by law, Pruuvo will not be responsible for indirect or consequential business losses arising from personal use of the website, such as lost business profits or opportunities.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, or any other matter for which liability cannot lawfully be excluded or limited.

Nothing in these Terms restricts applicable rights concerning defective products, misleading descriptions, deficient services, refunds, compensation, or access to consumer dispute resolution.

19. Questions and Complaints

For questions about these Terms or concerns about a purchase, email help@pruuvo.com.

Include your order number, a description of the issue, and any relevant supporting information. Please avoid sending sensitive payment credentials.

We will handle complaints in accordance with applicable requirements. Contacting Pruuvo does not prevent you from seeking assistance from an appropriate consumer authority or pursuing other remedies available under law.

20. Governing Law and Disputes

These Terms and purchases made through Pruuvo.com are governed by the laws of India.

Subject to any mandatory jurisdiction or consumer protection requirements, disputes may be brought before the competent courts in New Delhi, India.

This provision does not restrict your right to approach a consumer commission or another authority having jurisdiction under applicable law.

21. Changes to These Terms

We may update these Terms to reflect changes in our services, business practices, or legal requirements.

The revised version will be published on this page with an updated date. Where required, we will provide additional notice of material changes.

Unless required by law or expressly agreed with you, later changes will not retrospectively reduce the rights or commitments applicable to an order already accepted.

22. General Provisions

If a provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

A delay in enforcing a provision does not, by itself, waive the right to enforce it later.

These Terms, the policies expressly referenced in them, and the information agreed for your order form the terms governing your relationship with Pruuvo. They do not override rights or representations that applicable law protects.

If a general provision conflicts with a specific commitment made for your purchase, that specific commitment will apply, subject to applicable law.

23. Contact Information

Website: Pruuvo.com

Operated by: Recommerce Solutions Pvt. Ltd.

Email: help@pruuvo.com

Address: Block H, H-41, South Extension Part 1, New Delhi – 110049, India

CIN: U47414DL2026PTC469135

GSTIN: 07AAQCR1619B1ZI