Return and Refund Policy

Last updated: 5 November 2026

1. About This Policy

At Pruuvo, we want you to understand the support available if something is wrong with your order.

This Policy explains when you can request a return, refund, or replacement, the information needed to assess your request, and how approved claims are processed.

Pruuvo.com is operated by Recommerce Solutions Pvt. Ltd.

Nothing in this Policy limits any rights or remedies available under applicable consumer protection law.

2. Seven-Day Refund and Replacement Window

You can request a refund or replacement for an eligible issue within seven calendar days from the date your order is delivered.

Eligible issues include:

• A defective product.

• A product damaged during delivery.

• An incorrect product.

• Missing items or accessories that were included in the product listing.

• A product materially different from its advertised description or disclosed condition.

Email help@pruuvo.com within this period and include your order number and a description of the issue.

The seven-day period is the deadline for raising your request. Please follow the return instructions and any return deadline communicated after your request is reviewed.

This window is separate from any applicable product warranty and does not replace rights available under law.

3. Inspecting Your Delivery and Recording an Unboxing Video

Please inspect your order promptly after delivery.

Record a clear, continuous unboxing video from the time you begin opening the delivered package. The recording should show:

• The outer packaging and its condition.

• The shipping label.

• The opening of the package.

• The product and all items supplied.

• All sides of the product and any visible damage or discrepancy.

An unboxing video is required as supporting evidence for claims under our seven-day policy, particularly claims involving damage, missing items, incorrect products, or differences in product condition.

Keep the original recording, packaging, and supplied items while your claim is being reviewed.

If you do not have an unboxing video, contact us with the evidence available so that we can explain how your request can be assessed. The video requirement does not exclude rights or remedies that cannot lawfully be restricted.

4. How to Request a Return, Refund, or Replacement

Email help@pruuvo.com with:

• Your order number.

• Your name and the contact details used for the order.

• A description of the issue.

• Relevant photographs or videos.

• Your unboxing video.

• Your invoice, receipt, or other proof of purchase.

We may ask for additional information reasonably needed to verify the product, understand the issue, or assess eligibility.

Our team will review your request and communicate the next steps.

Do not send a product back before receiving return authorization and instructions from Pruuvo. Products sent without authorization may not be accepted.

5. Product Condition for Approved Returns

If we ask you to return a product, include everything originally supplied with it, where applicable:

• The product.

• Accessories and included components.

• Chargers, cables, and adapters.

• Manuals and documentation.

• Tags and original packaging.

• Promotional or bundled items.

The product must be returned in the condition in which it was received, allowing for the reported issue and reasonable inspection needed to identify it.

Please do not attempt repairs, modify the product, or continue using it in a way that could worsen the issue.

Customer-caused physical damage, liquid damage, tampering, unauthorized repairs, misuse, or modifications may affect eligibility where they caused or contributed to the problem.

For open-box or pre-owned products, we assess condition against the listing, disclosed condition, dispatch records, and relevant evidence supplied with your claim.

6. Change-of-Mind Returns

Pruuvo does not accept returns, refunds, replacements, or exchanges solely because:

• You changed your mind.

• You no longer want or need the product.

• You prefer another model, colour, or specification.

• You selected a product that does not suit your preferences.

• You overlooked compatibility information accurately provided in the listing.

Before ordering, review the product’s specifications, compatibility, condition grade, included accessories, and warranty details.

This restriction does not apply where the product was incorrectly described or where a remedy is required by applicable law.

7. Open-Box and Pre-Owned Products

Open-box and pre-owned products may have disclosed cosmetic wear, packaging differences, or variations in included accessories.

A condition clearly disclosed before purchase does not, by itself, qualify as an eligible issue under this Policy.

You may still raise a claim if the product received is defective, incorrect, missing an advertised item, or materially different from its disclosed condition.

8. Return Shipping and Collection

If a return is required, we will explain whether collection will be arranged or whether you need to send the product to a specified address.

We will confirm the applicable shipping arrangements and any charges before you send the product back. Please do not arrange shipping or incur costs expecting reimbursement without written confirmation from Pruuvo.

Pack the product securely using the original packaging where available, together with any additional protection needed for transport.

If you send the parcel yourself under our instructions, retain the shipping receipt and tracking information.

Shipping arrangements and charges remain subject to any rights you have under applicable law.

9. Inspection and Claim Decisions

Some claims may require the product to be returned for inspection.

We may check the product’s identity, condition, included accessories, reported fault, and relevant dispatch or delivery records.

We will communicate the outcome of the assessment and the proposed resolution.

If a request is declined, we will explain the reason. You may provide additional relevant information if you believe the decision was based on incomplete or incorrect evidence.

10. Replacements

An approved replacement depends on product availability and the circumstances of the claim.

The available resolution may include:

• Replacement with the same product.

• An equivalent alternative, subject to your agreement.

• A refund where a suitable replacement is unavailable.

We will communicate the proposed replacement and next steps before proceeding.

Replacements are not offered solely for a change of mind or preference for a different product.

11. Refund Processing

Where a returned product is required, refund approval follows receipt and inspection of that product.

Once your refund is approved, we will notify you and issue it to the original payment method within 10 business days, unless a shorter period is required by applicable law.

Your bank or payment provider may require additional time before the credit appears in your account.

If more than 15 business days have passed since we confirmed refund approval and you have not received the funds, email help@pruuvo.com.

The refund confirmation will explain the amount approved, including the treatment of any applicable delivery charges.

12. Issues Reported After Seven Days

If an issue arises after the seven-day window, contact us with your order details and a description of the problem.

Support may be available under an applicable manufacturer, brand, or other product warranty. Coverage and claim procedures depend on the warranty supplied with the product.

The end of our seven-day policy window does not remove rights or remedies available under applicable law.

13. Order Cancellations

For cancellation requests before delivery, email help@pruuvo.com as soon as possible.

Whether a cancellation can be accommodated depends on the order’s processing and dispatch status. We will confirm the available next steps.

A cancellation request is confirmed only when you receive confirmation from Pruuvo, subject to any rights available under applicable law.

14. Contact Us

For return, refund, replacement, or order-related questions, contact:

Pruuvo

Operated by: Recommerce Solutions Pvt. Ltd.

Email: help@pruuvo.com

Website: Pruuvo.com

Business address: Block H, H-41, South Extension Part 1, New Delhi – 110049, India

Please include your order number so that we can locate your purchase.