Frequently asked questions

Open-box items are returned or excess stock from major retailers. The packaging seal has been broken — usually because a customer changed their mind, or the box was opened for a check — but the product itself has not been used.

They are not refurbished, not repaired, and not second-hand in the usual sense. They are new products that can no longer be sold as sealed.

No. Everything we list is unused, broken-seal only. If an item shows signs of use, it does not make it onto the site.

Every unit goes through the same four checks before it is listed:

• Inspect the product and its packaging
• Test the key functions
• Check the accessories that came with it
• Confirm the overall condition

Only units that pass all four get the Verified by Pruuvo mark.

You get everything that came back with the unit, and we list it on the product page so there are no surprises. Under What’s in the box you will see exactly what is included and what is not.

Because these are returns, the outer box is sometimes missing or marked. Where that is the case, we say so on the listing.

No. Cosmetic condition is part of the check, and anything with visible damage is rejected. Marks on the outer packaging are possible; marks on the product are not.

Yes — up to 12 months of Pruuvo warranty. The exact length is shown on each product page, because it varies by category and by unit.

We do. The warranty is covered by Pruuvo, not a third party, so you deal with us directly rather than chasing a brand service centre.

Email help@pruuvo.com with your order number and a short description of the fault, and we will take it from there.

You have 10 days from delivery to request a return. Email help@pruuvo.com to start it — please don’t ship anything back before we approve it, as unauthorised returns can’t be accepted.

The same condition you received it in — unused, with all accessories and the original packaging, plus your receipt or proof of purchase.

No. Once your return is approved we send you a return shipping label along with the instructions.

Once we have received and checked the item, the refund goes back to your original payment method within 10 business days. Your bank or card issuer may take a few days more to post it to your account.

We don’t run direct exchanges. The fastest route is to return the original item and place a fresh order for the one you want — that way you don’t lose the stock while the return is in transit.

Yes on orders above ₹2,499.

Cash on delivery is available on eligible orders. If your order qualifies, you’ll see the option at checkout.

Yes — you’ll get tracking details by email once your order is dispatched.

Because the seal is broken, a retailer can no longer sell the unit as new — even though nothing is wrong with it. That single fact is what takes up to 70% off the retail price. You are paying less for the packaging status, not for a lesser product.

Every unit is inspected and tested before it is listed, comes with up to 12 months of Pruuvo warranty, and is covered by a 10-day refund window. If it isn’t right, send it back.

Yes. Stock comes from major retailers’ returned and excess inventory, not from grey-market channels.

Yes — email info@pruuvo.com with what you need and we’ll come back to you.